At NiyaVera, customer satisfaction is our top priority. We understand that sometimes you may need to return a product, and we aim to make the process as simple and hassle-free as possible. Please read our Return & Refund Policy carefully to understand your rights and obligations.

Return Eligibility

You have 30 days from the date of receiving your order to return any item(s) for a refund or exchange. To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original condition, and in the original packaging.
• All tags, labels, and accessories must be included with the returned item.
• A valid proof of purchase (e.g., receipt, order number) must accompany the return.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Personalized or custom-made products
• Gift cards
• Items marked as final sale

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at customerservice@niyavera.com. Please provide your order number and the reason for the return.
2. Receive Instructions: Our team will guide you through the return process and provide you with a return authorization number.
3. Prepare Your Package: Pack the item securely in its original packaging. Ensure all items are included (tags, labels, accessories).
4. Ship Your Return: Send your return to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Your refund will be processed within 5-10 business days
• The refund will be credited back to the original payment method used for the purchase.

Exchanges

If you would like to exchange an item for a different size or color, please follow the return process outlined above, and once we receive your returned item, you can place a new order for the desired product.

Shipping Costs

• Original shipping costs are non-refundable.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us within 7 days of receiving the item. We will provide a replacement or refund as appropriate.

Customer Service

For any questions or concerns regarding our Return & Refund Policy, please do not hesitate to contact us at customerservice@niyavera.com Our customer service team is here to assist you.

Thank you for choosing NiyaVera! We appreciate your business and hope you enjoy your purchase.