FAQ
1. What is NiyaVera?
NiyaVera is your one-stop online store offering a wide range of products, including jewelry, camping gear, home furnishings, gadgets, baby products, and pet supplies. We are dedicated to providing quality products at competitive prices.
2. How can I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, fill in your shipping and payment information, and confirm your order.
3. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
4. How can I track my order?
After your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment. You can also track your order directly on our website by visiting the “Order Tracking” section.
5. What is your return policy?
At NiyaVera, we offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item(s) within 30 days of receipt for a full refund or exchange. Please ensure the items are in their original condition and packaging. For more details, visit our Return & Refund Policy page.
6. How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen at checkout. Generally, orders are processed within 1-3 business days and shipping may take an additional 7-15 business days, depending on the destination.
7. Do you offer international shipping?
Yes, we offer international shipping to select countries. Please check the shipping options available at checkout for more details.
8. What should I do if I receive a defective or damaged item?
If you receive a defective or damaged item, please contact our Customer Support team within 7 days of receiving your order. We will provide instructions for returning the item and issue a replacement or refund as appropriate.
9. How can I contact Customer Support?
You can reach our Customer Support team via email at customersupport@niyavera.com or at Customer Support page . We aim to respond to all inquiries as quickly as possible.
10. Do you have a newsletter?
Yes! Subscribe to our newsletter to receive the latest updates, exclusive offers, and promotions directly to your inbox. You can sign up on our website’s homepage.